Privacy Policy

At Mobile Recharge AE, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile recharge services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We collect information that you provide directly to us when using our services, including:

Personal Information: Name, email address, phone number, and billing information when you register for an account or make a transaction.
Transaction Information: Details about the mobile recharges you perform, including phone numbers recharged, amounts, and operators.
Payment Information: Credit card details, bank account information, or other payment details. Note that complete payment information is processed by our secure payment partners and not stored on our servers.
Communication Information: When you contact our customer support, we collect information about your communication with us.

We also automatically collect certain information when you visit, use, or navigate our website or app, including:

Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
Usage Information: Information about how you use our service, such as pages visited, time spent on pages, links clicked, and search queries.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve our services;
To process your transactions and send related information, including confirmations and receipts;
To send administrative information, such as updates to our terms, conditions, and policies;
To respond to your comments, questions, and requests, and provide customer service;
To detect, prevent, and address technical issues, fraud, or other illegal activity;
To personalize and improve your experience on our platform;
To send marketing communications, if you have opted to receive them;
To comply with legal obligations and resolve any disputes.

3. Sharing Your Information

We may share your information with third parties in the following situations:

Service Providers: We may share your information with third-party vendors, service providers, and other contractors who perform services for us or on our behalf.
Telecom Operators: To process your mobile recharge, we need to share relevant information with the telecom operators.
Payment Processors: We share your payment information with payment processors to complete transactions.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests such as court orders, subpoenas, or government regulations.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access, update, or delete your information;
The right to rectification (to correct or update your information);
The right to object to or restrict the processing of your information;
The right to data portability (to receive a copy of your information);
The right to withdraw consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies Policy

We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Phone: +971 50 123 4567

Last Updated: April 15, 2023